Popes Who Resigned - Pontiffs that Abdicated

Professional Self Into The Health Care System Essay

Introduction The purpose of this paper is to reflect on a specific clinical experience, in hope to increase personal and professional agency to meet the College of Nurses of Ontario standards. Reflecting on this clinical situation will aid in the theme of integration of the professional self into the health care system. I will start off with looking back at the situation, and then elaborate in more detail objectively and subjectively. After identifying the relevant factors of the event, I will go into more depth by analyzing the entire event using scholarly literature. Following the analysis, I will revise on how the informational gathered will affect my practice in assisting in building my professional self into the healthcare system. I will then determine which practices should be preserved and which should be changed. The goal is to reflect on a situation that occurred and to gain insight how to approach future similar situations. Look Back December 18, 2015 was my second shift at Sunny brook hospital on the trauma unit. It was my first night shift as a nursing student. This situation that occurred was extremely meaningful to me as a student nurse because the events made me fell very overwhelmed, stressed, and unable to make appropriate decisions. Reflecting back on that night, it made me realize that I did not exemplify best practice. I personally believe my personal emotions clouded my judgment, which interfered with my performance and my lack of knowledge on how toShow MoreRelatedThe View Of Health Care Systems1452 Words   |  6 Pagesilluminates the need to reconceptualise the notion of health care systems in Ghana. The dual approach of conceptualizing the Ghanaian health care system ignores realities on the ground. The dual approach as oppose to the triple-systems approach, downplays the essence of self-care as a health care seeking option for many Ghanaians (). Findings of this study reveals a prevalen ce use of self-care are health management option for most of the informants. Self-care as a treatment option involves the use of bothRead MoreAnalysis Of Body Systems Framework And Orem s Self Care Deficit Model1209 Words   |  5 Pagesdiscussing two health assessment frames. It will be outlining the professional, ethical and legal considerations whilst performing the review of body systems framework and Orem s self care deficit model. I will also be outlining the strengths and weaknesses of the review of body systems framework whilst performing a head to toe analysis as an ambulance paramedic. 1) Orem’s self care deficit model is model that encompasses self care requisites, self-care deficit and health care professional systems (BermanRead MoreNurse Practioners Play a Huge Role in Health Care in Canada1126 Words   |  5 PagesIntraprofessional Project: Role Clarity Nurses are one of the largest portion of health care workers in Canada (Kosier pg. 3). They played a big part in shaping the Canadian health care system and have made a recognized impact on the health of patients, patient’s families, and their communities (Kosier pg. 3). This project is a description of nursing as a Regulated Health Profession which means it is an occupation that requires extensive education and training to gain a body of knowledge and isRead MoreCulture Is A Way Of Learning Things1065 Words   |  5 Pagesopportunities and challenges for health care providers, health care systems, and policy makers. The Cultural competence defines the power of providers and organizations to deliver effective services to patients, in order to fulfil the needs of patients with social, cultural, and linguistic issues. Therefore, a culturally competent health care system can help improve health outcomes and quality of care. As a result this can contribute to the abolition of rac ial and ethnic health disparities. A person’s valuesRead MoreHealthcare Professionals, Empowering The Patient, And Facilitating Ease Of Communication Essay1416 Words   |  6 Pageshealthcare professionals, empowering the patient, and facilitating ease of communication. The software systems and secure shell environment available with the product aids ease in storing, managing and sharing of information. In other words, it helps patient in managing and becoming active participants in their care. The solutions of eHealthManager-PHR offers both complete virtual (web-based portal) as well as a paper-based system for its subscribers. There is a remarkable achievement in terms ofRead MoreNursing Theory : Orem s Self Care Theory1742 Words   |  7 Pages Importance of Theory: Orem’s Self-Care Theory David Yasabash Chamberlain College of Nursing NR501 Theoretical Basis for Advanced Nursing Practice â€Æ' Introduction What is the importance of nursing theory in the nursing profession? In order to answer that question, one must first understand what nursing theory really is in the first place. So what is nursing theory? When we look into our textbook, we see that nursing theory is defined as â€Å"a set of logically interrelated concepts, statementsRead MoreProfessional Identity And The Healthcare Industry1540 Words   |  7 Pagesand operate efficiently with others as part of a team is developed. These various aspects form the concept of professional identity, a developmental process that evolves throughout a nurse’s career and is defined ‘as an individual’s professional self-concept based on attributes, beliefs, values, motives, and experiences’ (Ibarra, 1999; Schein, 1978). While a large aspect of professional identity stems from and individual’s personal beliefs and experiences, an important part is the guidelines andRead MoreProfessional Action Plan1354 Wor ds   |  6 Pagesï » ¿ Professional Action Plan Lauretta Montgomery HCS/449 September 20, 2013 Kelli Haynes Self-Awareness I am a firm believer that in order to best choose what to do with your life, you must first know who you are in life. Self-awareness can help create a happy, balanced, and fulfilled existence on a personal and professional level. This can equate to success on both sides of the spectrum. HCS/449, Health Care Capstone has helped me understand this statistic moreRead MoreImportance Of Airtel And Reliable Service Essay1013 Words   |  5 Pagesrevenue investment and management of resources. More precisely the risk factors, benefits, recommendation according to local health patterns and cost-benefit analysis constitute the primary information of this report. Other than this, it is also important to address the local public policy maker for advocating the advantage associated with the implementation of record system. Utilization of PHR in other organization and risk factors Utilization of PHR is widespread in the majority of developed countriesRead MoreProfessional Competencies : Knowledge From The Foundational Sciences978 Words   |  4 PagesProfessional Competencies: Domain 1 - Foundational Knowledge 1.1. Learner (Leaner) – Develop, integrate, and apply knowledge from the foundational sciences (i.e., pharmaceutical, social/behavioral/administrative, and clinical sciences) to evaluate the scientific literature, explain drug action, solve therapeutic problems, and advance population health and patient-centered care. Domain 2 – Essentials for Practice and Care 2.1 Patient-centered care (Caregiver) – Provide patient-centered care as the

Women In Media Essay - 684 Words

Women in Television, and what can be said. nbsp;nbsp;nbsp;nbsp;nbsp; Skinny, blond, ditzy, annoying, un-educated, easy, and considered a typical women. If you’re a women and you hear these words, does it make you think of who you are, or your mother or sisters? I think not†¦but I do think about the people I see on television and in magazines or in movies. What I want to know is who is writing the scripts for some of the television shows that I watch. I would like to hope that it’s not women putting these stereotypes on their fellow â€Å"sisters†. nbsp;nbsp;nbsp;nbsp;nbsp;Television is so different today in so many ways than what it was when it first started to blossom. â€Å"I love Lucy†, what is that show about? A hard working husband†¦show more content†¦Monica â€Å"Bing† (Courteney Cox Arquette) plays somewhat of a â€Å"bitchy Character† and is tends to be very bossy and sneaky. Cox seems to be to also be very much so like Aniston’s character in the sense of physical perfection. Phoebe Buffay (Lisa Kudrow) plays absolutely the most stereotypical female. She is a blond who doesn’t understand anything†¦but it’s a good laugh right? It seems to me that America finds it funny when we watch these blond women on t.v, the way they are portrayed makes it seem as though that’s the way all women of that â€Å"kind† are. A friend, a very highly rated show, seems to be doing something right†¦and I can guaranty you that a lot of the viewers are women. I watch f riends†¦but there are times that it just can’t keep it on that channel due to the effect of stomach illness it has on me when Monica won’t shut up and is ridiculously annoying. nbsp;nbsp;nbsp;nbsp;nbsp;Will amp; Grace. Very, very funny show†¦is it because of the shallow (anorexic appearing) self-centered lady, or is it because of the fouled mouth drunk who married rich? Ally McBeal, a women who wins court cases because of sexual appeal or because of un-thought tactics. Ally also a very thin woman, some say sickly, but it seems at though all the women I have mentioned with the exception of the character Karen (who is perfectly healthy looking) seems to be extremely skinny†¦is that what the women todayShow MoreRelatedThe Women Of The Media1462 Words   |  6 PagesBeautiful, flawless, and slim, those are the women of the media. Times have indeed changed but has the portrayal of women taken a turn? Perhaps yes, in the sense that women are now showed to do more than just cleaning, and cooking, but yet in 2014 or 1950 the women of the media were still captured for beauty and slimness. By no intention is this meaning that women are ugly, because women are beautiful but why doesn’t the media show the inner beauty of a women not being covered in expensive jewelry andRead MoreWomen in Media2092 Words   |  9 Pages‘The Objectification and Dismemberment of Women in the Media-A study on women portrayal in media’ Author: Jyoti jain, Lecturer, Amity Business School, Amity University Rajasthan, Jaipur (Raj.) Abstract Women’s bodies continue to be dismembered in advertising. Over and over again just one part of the body is used to sell products, which is, of course, the most dehumanizing thing you can do to someone. Not only is she a thing, but just one part of that thing is focused on.†Ã‚  Ã‚  Ã‚  Jean Kilbourne Read MoreWomen and the Media3250 Words   |  13 Pagesfemale. Women have always been seen, and portrayed as a sex symbol, and usually the disobedient one. Dating back to B.C and the story of Adam and Eve, Eve was the naked one who bit into the fruit that god told her was forbidden. Why couldn’t it have been Adam that caused such scandal, and was the cause for destruction, and crime in the world, and not Eve? From the believed beginning of time, to present day, women have really only progressed a small amount up the social ladder. Today, women are lookedRead MoreRepresentation of Women in the Media618 Words   |  3 Pagesof women in the media Miley Cyrus made media headline around the world, during and after her performance on one of America’s biggest award shows, MTV video music awards (VMAs). Miley Cyrus was accompanied by Robin Thicke a popular Rb musician, who also performed a song, however it seemed Miley Cyrus received the most backlash for her behavior and performance at the awards. Instantaneously a still shot from the performance went viral and immediately created a bad representation of women inRead MoreAre Women Portrayed in the Media?1366 Words   |  6 Pages#20 Professor: Guarracino English 1101-135 10 April 2012 Are Women portrayed in the media? The highlight on the latter raises a larger question about the radicalized sexual images of women today. It is most likely the society that is bombarded by the media’s usage of advertisements, television, billboards, magazines and internet. We are surrounded by the images that most people don’t have. Reality shows and entertainment are emulated and are the common choices for teens today. They mayRead MoreBlack Women And The Media1107 Words   |  5 Pagesmay be considered as compliments for black women even though they are not. However, people only know what the media portrays black women to be. It emphasizes them as ghetto, loud, angry, and ignorant. Black women are more than the negative stigma that the media portrays. In our society, the media reinforces the plague of African American women by stereotypes and falsities originating from slavery. For young African American women, the majority of media portrayal, especially in music and film, isRead MoreMedia Objectifi cation of Women1389 Words   |  6 PagesMedia Objectification of Women â€Å"Dreamworlds 3† To be sociologically mindful is to look for patterns in the society, observe all sides of the social life, ask questions, and seek answers. Being sociologically mindful can lead us to looking into matters that are complex and allow us the opportunity to understand the mechanism behind the division of our society. Race and gender seems to be the most obvious divide lines for this society. While race can sometimes be overlooked in society, discriminationRead MorePerception of Women in the Media1006 Words   |  5 Pageslooked. In this paper we shall examine how language in media has influenced the perception of women in different aspects of their life. It has influenced young women writers and intellects both positively and negative, but both have led to their development either directly or indirectly. Areas to be covered include the political, social dimensions. The discussion will feature how language as an art and artifact is related to perception of women in media. Its impact on personal development as writers andRead MoreIndependent Women in the Media1432 Words   |  6 PagesIndependent women in the media Movies Fatal Attraction (1987) and Devil Wears Prada (2006) are two classical movies that talks about the story of independent women who is in the working force. Even though these movies are released almost 20 years apart, they share a lot of similarities with how independent women are being portrayed in the media. Fatal Attraction was released in the 1980s when the third wave feminism movement began. It became an instant classic in the 80s and was nominatedRead MoreThe Media Image Of Women844 Words   |  4 Pages The way the media depicts women also categorizes which sports are female friendly and which are not. The more the media portrays women as delicate and skinny the more people will associate them with certain sports. Likewise for men, the more physical contact and tough a sport is then it is more associated with men. The way these sports are covered in the media, the language used when reporting it and the visual aspects of how it is displayed subconsciously causes people to assign genders to the

Pericles Funeral Oration Plato, Augustine, More, And...

The foundations of the views in the world, I believe, came from the ideas of Thucydides, Plato, Augustine, More, and Machiavelli. Their ideals set the foundations for todays society. The ideas of giving all to the state, gender inclusiveness, equal suffering among the good and the wicked, an unattainable city, and how one should gain power altered the world for the better. Thucydides â€Å"Pericles Funeral Oration† is a speech given by Pericles that mainly sanitizes death. Pericles tells the Roman people that their beloved who were soldiers died for the state honorably and that they should not mourn. Pericles goes on a monologue about how the state is amazing, they should be willing to die, and that they should not mourn the dead. Pericles†¦show more content†¦Augustine’s â€Å"City of God† states, â€Å"the identity of their sufferings does not mean that there is no difference between them† (592), this does not mean that the good and wicked are equal in terms of morality. God is not using this suffering in the same way for both offenders. Augustine says that suffering endured by Christians is to test them. Suffering endured by the wicked is to punish them for their ways. If someone is supposedly good, then why would God allow them to suffer? This is important because in this modern day we want to see all suffering as something that we should avoid at all costs and is seemingly purposeless. In the modern world, we strive to reach our own â€Å"Utopia†, but this is just an unattainable ideal. Thomas More’s â€Å"Utopia† is the pinnacle world where you are equal by choice, or by force. This ideal society is extremely communal were nobody has want and nothing is closed off to any body. The people in Utopia criticize and ridicule those of contemporary society, they mock their rulers who were gems and fancy clothing to show their high rankings. The Utopians theological statement regarding sins that underlie these problems, namely greed and pride- sins against the social order. Modern day needs more equality among diversities, the segregations and prejudices we live with sour the world and make it prone to violent outbreaks. Machiavelli’s â€Å"The Prince† is a perfect representation of the real world of politics/government where there is no

Ap European History Reading Questions-Chapter 15 Free Essays

1. The upmost important reason for economic and social problems that troubled Europe from 1560 to 1650 was an incredible inflation among other things. The Spanish empire brought tons of gold back to Europe and caused the value of gold to plummet. We will write a custom essay sample on Ap European History Reading Questions-Chapter 15 or any similar topic only for you Order Now Since this was a situation that Europe had never experienced, they didn’t understand it. More gold was supposed to be good, right? Suddenly prices started to rise for no reason. Also in Spain, unlike gold, there was very little silver being produced at the time and therefore pirate attacks began to take place. Other problems facing Europe during this time include, population decline, plague, economic warfare, and famine. As a result of all these problems, social tension was greatly increased, all involved with a â€Å"crisis† at hand. 2. Although initially caused by religious issues, by the mid 1630s the Thirty Years War had become a dynastic conflict between two Catholic powers; France and the Hapsburgs. As the Battle of the Boyne and the Jacobite risings the ’15 and the ’45 in Scotland were directly linked to religious ideas that the TYW was the last religious war in Europe are therefore mistaken. Really, a more accurate name for the Thirty Years’ War would be, ‘The first modern war’ would be more accurate. New tactics, deployments, equipment and methods were introduced in European armies which were widely adopted within a decade by almost all armies and all further developed over the next few decades. 3. The Military Revolution refers to a radical change in military strategy and tactics with resulting major changes in government. The concept was introduced by Michael Roberts in the 1950s as he focused on Sweden 1560–1660 searching for major changes in the European way of war caused by introduction of portable firearms. Roberts linked military technology with larger historical consequences, arguing that innovations in tactics, drill and doctrine by the Dutch and Swedes 1560–1660, which maximized the utility of firearms, led to a need for more trained troops and thus for permanent forces. These changes in turn had major political consequences in the level of administrative support and the supply of money, men and provisions, producing new financial demands and the creation of new governmental institutions. Thus, argued Roberts, the modern art of war made possible — and necessary — the creation of the modern state. † 4. Women were viewed as being spiritually weaker than men, and more susceptible to demonic influence, and this meant that women tended to be suspected of being witches much more often than men. However, this was not a consistent pattern found throughout Europe. In some regions, there were more men convicted of witchcraft than women, in the Lorraine region of Fra nce for example, and in Iceland, where the overwhelming majority of convictions were of men. Overall though, about 75% of those executed for witchcraft were women. So ultimately what this suggests about women in the 16th and 17th centuries is that women were not nearly as important as men in society during this time. 5. Absolutism pertains to an absolutist state, where all power, or sovereignty is made in the ruler. These rulers claimed to have divine right, meaning they ruled by the grace of God and were responsible only to God. However, these absolute monarchs respected the basic laws of the land. They controlled interest groups within their territories and created bureaucracies as well, in which the offices held public/state positions, directing the economy to the benefit of the king. Absolute monarchs also kept permanent standing armies and created new methods of compulsion. Louis XIV of France was an aggressive expansionist. He followed in the footsteps of Cardinal Richelieu in that aspect. His foreign policies were mainly against the Habsburg dynasty’s power and the ownership of French-speaking territories by nations other than France. Hence, his foreign policies included many wars. He took over the Spanish Netherlands and some of the United Provinces of Holland, and Franche-Comte. However, his aggressive advances caused alliances to be formed against him which included the Habsburg domains of Spain and the Holy Roman Empire, England, and Holland in all of their incarnations. Eventually, Louis XIV could not defeat the alliances, and some acquired territories were lost again in treaties, even French colonies. 6. The reign of Peter the Great marked the emergence of a decisive Russian influence in European affairs, an influence that would last into the twenty-first century. It was Peter who inaugurated modern Russia’s vigorous and aggressive foreign policy against its three neighboring states, Sweden, Poland, and the Ottoman Empire. Through the Great Northern War (1700-1721), he decisively broke Sweden’s supremacy in the Baltic, while his wars against the Ottoman Turks and his interference in the internal affairs of Poland set precedents that later Russian rulers would follow in subsequent decades. These great strides made by Russia in Eastern Europe were to a considerable extent the result of Peter’s extensive program of reforms, which touched all facets of Russian life. 7. Although it may sound strange, it was Napoleon who was majorly responsible for the transformation of Brandenburg-Prussia. Napoleon invaded half of Europe and also the most German states. Only East Prussia remained free and became the leader in the â€Å"Befreiungskrieg† (Freedom war) against France. It was this war against Napoleon 1812-1815 that created a common German national feeling. This transformation is still evident in modern society of Germany today. 8. In the later fifteenth century- the period of the ‘refoundation of the Crown’, in Sir John’s Fortescue’s phrase- there was a marked change in the structure of politics and hence in the nature and role of faction also; a politics of many centres became a politics of one. To begin with, in the feebly strange grasp of Henry IV the monarchy had descended into being one noble faction among many- and not necessarily the strongest. The fact became manifest from 1456 when the King abandoned the government of the kingdom: the court withdrew from London to Coventry in the heart of the Lancastrian lands, and the national revenues were diverted from the Exchequer and used directly- like the income of any other lord- to pay for the royal household and the royal retainers. Henry was now only effectively Duke of Lancaster and he was soon to loose that. 9. The main issue was a disagreement between the king and Parliament about who had ultimate political power. King Charles believed in Divine Right, the idea that he was king because God wanted him to be. Further, as the king’s power was God given, no earthly power or person could justly remove it from him. Parliament saw themselves as the elected representatives of the People and therefore believed they should have ultimate political authority, even over the king. Thus, when Charles needed money, Parliament would refuse to cooperate unless Charles addressed alleged abuses of his power first. This always led to political deadlock, and eventually to civil war. Puritans took control of Parliament’s war effort during the First English Civil War, and by 1646 and the end of the war extreme Puritans known as Independents had taken control of the military, The NMA. Using the NMA as his power base, Oliver Cromwell was able to intimidate Parliament into the execution of Charles I, The abolition of the Monarchy, and the establishment of the Commonwealth. The main change was that, on the Restoration of the Monarchy in 1660, Parliament ensured that the King had a guaranteed annual income that was enough both to live off his own, and pay for the ordinary expenses of state and expenses. 10. The Dutch Republic, officially known as the Republic of the Seven United Netherlands, the Republic of the United Netherlands, or the Republic of the Seven United Provinces, was a republic in Europe existing from 1581 to 1795, preceding the Batavian Republic, the United Kingdom of the Netherlands and ultimately the modern Kingdom of the Netherlands. Alternative names include the United Provinces Federated Dutch Provinces and Dutch Federation. 11. Art reflected the political and social life of the second half of the seventeenth century primarily through mannerism, which reflected environment attempt to break down renaissance principles. Baroque however, reflected search for power and just the will to control all people during that time. Then, literature reflected political and social life during this time through writing research on a new type of stage, known as the â€Å"golden stage of literature. † Literature was a major component of this time period also in that in was an era of many great dramas and playwrights such as the still-praised today, William Shakespeare. 12. Forms of monarchy differ widely based on the level of legal autonomy the monarch holds in governance, the method of selection of the monarch, and any predetermined limits on the length of their tenure. When the monarch has no or few legal restraints in state and political matters, it is called an absolute monarchy and is a form of autocracy. Cases in which the monarch’s discretion is formally limited (most common today) are called constitutional monarchies. In hereditary monarchies, the office is passed through inheritance within a family group, whereas elective monarchies are selected by some system of voting. Historically these systems are most commonly combined, either formally or informally, in some manner. For instance, in some elected monarchies only those of certain pedigrees are considered eligible, whereas many hereditary monarchies have legal requirements regarding the religion, age, gender, mental capacity, and other factors that act both as de facto elections and to create situations of rival claimants whose legitimacy is subject to effective election. ) Finally, there are situations in which the expiration of a monarch’s reign is set based either on the c alendar or on the achievement of certain goals (repulse of invasion, for instance. ) How to cite Ap European History Reading Questions-Chapter 15, Essay examples

To Kill a Mockingbird Atticus Closing Argument free essay sample

Atticus: To being with, this case should never have come to trial. We are looking at an innocent man here, one whom the prosecution has not conjured up enough evidence to make this man guilty. We must, as moral people, take ourselves out of our bodies, and place our minds into another man’s mind, a human being’s mind, one of Tom Robinson and imagine the trials and tribulations he must face as an innocent man. Would you be able to do it? Put away an innocent man. Is it the color of his skin that makes him guilty to you, or his actions that make him innocent to me? We are all one, and we cannot look at a black man as immoral when he is one of us. Imagine yourself as the minority and what emotions you would be facing on a daily basis if you were in the shoes of Tom Robinson. We will write a custom essay sample on To Kill a Mockingbird Atticus Closing Argument or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Would you be able to live with yourself knowing that you are putting away an innocent man? Can you even play with the idea that possibly he did not do this crime you are charging him with? Try to take yourself out of what you have been spoon fed to know, and use your own minds and hearts to look within yourselves to put away your stereotypes and try to see that the man you are facing is innocent. The more we hate, the less love we know. The more we violate, the less peace we will see, and the more we turn our backs on what is right, the more wrong we will do. If a woman came on to you, and tempted you, would you feel that your reaction to her seductive nature should be one that this man deserves? What makes this action so unspeakable? That a white woman wanted the attention of a black man? We would not be faced with this trial if Tom Robinson was a white man. And because she chose a black man for affection, we are standing here eliminating her offense, which is a human being. This to you, my fellow jurors, should stand out as morally incorrect. Look beyond our rigid and time-honored code of our society, and look beyond to the truth. Tom Robinson stands in a difficult place, facing all you white men in an upward battle. It is his word against the worlds. Now gentlemen, do what this country stands for, do what the manifest destiny of our founders were and let us lead by example rather than by hate. If you have any doubt within you, regarding Tom Robinson’s innocence, then look deeper within your hearts to follow your duty. This is not a piece of evidence that we can abolish and get rid of, this is our society, and a human being. We are all connected therefore we shouldn’t deteriorate one another by making a wrong decision.

Workgroup Learning Development Proposal †Myassignmenthelp.Com

Question: Discuss About The Workgroup Learning Development Proposal? Answer: Introducation The sudden change in the overall operational process both in context with technical and customer service department has caused severe problems. The first six months after the change took place were evident to encounter with increased number of calls, which resulted to become a matter of serious frustration and stress for the staffs (Kahn et al. 2017). A further instigation to this issue got raised when the staffs faced a sense of loss of colleagues as well as their overseas counterparts. The old structure being changed for the company has added to the overload of work as restructuring and expansion are conducted. Proposal objective The relocation of the Red Telecom organisation encompasses Customer Resolution Department for the Australian call centre. The formation of the team for the conduct of working along with a multi-skilling labor is encouraged with the inflow of an updated team leader role. Background information Red Telecom organisation is a telecommunication carrier based in Australia. They served data, internet, fiber optic internet; web hosting and home phone product through high-speed broadband service is caters for both business as well as residential purpose. it is only in the recent times that Red Telecom Australia underwent a major restructuring procedure both in the sphere of technological and customer service. The changes were taken place in context with customer call operations (Lehmann et al. 2017). Before provision of adequate training and learning development process a mere outsourcing call center was to be relied upon to attain support from overseas to handle the excess enquiries. The after hour services for Australian customers the same assistance was necessary. It is hence considered as a prospective measure to incorporate appropriate learning and development of the definite field to suffice servicing aids to generate the operations for the respective organisation. However, the need for cultural training along with technical training is essential to make the operation within call centers of overseas locations connected from Australia. Organizational objectives Red Telecom Organisation is known to follow their management decision regarding the formulation of the firms objectives. As suggested by the managements rationale such changes are necessary to be brought into practice for inducing a facilitating environment for the organisation. It shall not only contribute in enhancing the support and empowerment but also lead to innovative solutions for the Australian customers (Horn et al. 2017). The changes were therefore identified as extremely necessary to impact upon the company by transforming the perceptions of Reds service quality. As the required amount of proficiency was lacking among the employees an elaborate session of training the necessary aspects were to be given. Analysis on the basis of the observation and case study On the basis of the present case study an analysis can be drawn that training is necessary through various aspects to enhance the learning and development process among the staffs of Red Telecom Organisation (Kahn et al. 2017). After the analysis it can be suitably found that obtaining feedbacks against the work that the staffs perform help them to understand the areas they need to work in. the team leaders pose their valuable opinions regarding their working outputs which not only enable in identification of their faults but also inhibits the tendency to repeat such practice on different occasions. In order to convince the upper level senior management team with the upgraded performance level, the team leaders responsibilities are enhanced through incorporation of skilled efforts (Horn and Kane, 2015). They are required to take an account of members working under them. Self-reporting surveys are needed to be conducted by such team leaders. Gap/impact on client and/or organisation The role of team leader is given utmost relevance in upgrading the performance level through learning and development progress among all the staffs of the Red Telecom organisation. The employee behavior and the work efforts are critically analysed by the team leaders. Each of the employees tend to make faults or have their own incidents of excellence, those are critically scrutinized or encouraged respectively by the team leader (Lehmann et al. 2017). In order to identify and understand the gap in the skills of the staff members which are resulting in failure to achieve the customer demands are assessed. The customer complaint nature is tried to be configured to be able to evaluate the training process accordingly. The staffs are required to train in such a manner that they become equipped to address the customer querie Individual intervention The Team Leader is attributed to perform the pivotal role for the particular said organisation (Li et al. 2015). Red Telecom organisation is primarily concerned with the Technological aspects although invests most of their resources towards the Customer Resolution Department. In context with the roles of the staff members it was found out by the team leaders that they were incapable to fulfill the customer requirements through skilled efforts. The employees lacked in required skills to deal with changes taking place in the internal strategic configuration. The employees due to failure to achieve the resolution point regarding customer services used to pass on the complaints to higher authorities. These incidences are evident to result in workplace tension striking with the overseas colleagues regarding matters concerning customer services (Seidel Horn and Kane, 2015). Therefore it is necessary on the part of the Team Leader to generate appropriate and a friendly communication process within the workplace to facilitate the performance. Description and analysis of the performance issues/knowledge In order to address the gaps identified by the Team Leader in the Red Telecom organisation some of the extremely necessary steps are required to be taken as prerequisite. The training course acts as a potential means to build an adequate team which comprises efficient staff members. The diverse theoretical concepts tend to implicate upon the learning and development processes to generate productivity among the employees (Morey et al. 2015). The behaviorism theory indicates of the fact that any unwanted practice can be avoided and controlled by following a certain regime. The Red Telecom organisation also adheres to implementing such a procedure upon their employees. Behaviorism believes in the fact that on repeatition of the same habits the habit gets automatically strengthened which helps to remove the undesired practices. On achieving such habits bonus points in terms of incentives are extended towards the employee to reinforce their behavior with positive attitude. Verbal reinforcements are utilized by the Team Leaders to generate effective and proficient skilled activities by the organizational staffs (Goldman et al. 2014). The deficit that lies with this theoretical approach states that the learners are not prepared for problem solving and creative thinking . The Constructivism theory is one which is regarded as a better and more appropriate approach to gain greater acceptance among organizational scenario (Ens et al. 2017). The individual intervention on the part of each of employees is involved in this process. This is one such approach where case studies are of great benefit. The similar scenario that has been successfully encountered and managed are referred to by the staffs of the organisation. This helps resolve real life events in the most practical manner. Constructivism is that approach where learning and development is generated among the needed employees by assessing their problem areas. Rigorous brainstorming is done by the Team Leaders as well as the employees to bring in the necessary changes and managed with the changed surroundings. It is brought in by the diverting skilled labor and effective communication process (Grason et al. 2015). A collaborative learning measure is what mostly intended keeping relevance with the pre sent scenario is. Group work and collaborative development and learning methods are appropriately practiced to facilitate appropriate behavior using Constructivism theory. Reference list Ens, A., Janzen, K. and Palmert, M.R., 2017. Development of an Online Learning Module to Improve Pediatric Residents' Confidence and Knowledge of the Pubertal Examination.Journal of Adolescent Health,60(3), pp.292-298. Goldman, E., Wesner, M., M. Plack, M., N. Manikoth, N. and Haywood, Y., 2014. Secondhand learning from graduates of leadership development programs.Journal of Workplace Learning,26(8), pp.511-528. Grason, H., Huebner, C., Crawford, A.K., Ruderman, M., Taylor, C.R., Kavanagh, L., Farel, A., Wightkin, J., Long-White, D., Ramirez, S.M. and Preskitt, J., 2015. The MCH Navigator: Tools for MCH Workforce Development and Lifelong Learning.Maternal and child health journal,19(2), pp.324-334. 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